Frequently asked questions
Find an overview of our most frequently asked questions here.
Is your question not listed? Please contact us.
Order
What is Pre-order?
A pre-order is an order for a new product that is not yet available from the supplier. The item is still being manufactured or is yet to be released. With a pre-order, you'll be among the first to reserve the product before it's officially available.
The item will have an estimated delivery date listed. This date is an estimate from the supplier and may vary; therefore, we don't know exactly when the product will arrive with us.
Important to know:
If you order both readily available products and a pre-order in one go, the entire order will only be shipped once the pre-order has arrived.
If you would prefer a different arrangement, please contact us in advance at info@onceuponagift.nl, and we'll be happy to help you find a solution.
From which countries can I order?
You can order from the Netherlands, Belgium, and Germany
How do the delivery times work?
The delivery times shown are the expected delivery times to your home. However, something can always go wrong during delivery. We will keep you informed of this as best as possible.
When will my order be shipped?
The delivery information is provided with each product. If a product is in stock, it is usually shipped within 2-3 business days. Otherwise, we will state the delivery date, which includes the time it takes to order the product from the supplier and deliver it to you.
The delivery time is stated as "Unknown". What does this mean?
An unknown delivery time means that the product is not in stock, and it may not be possible to order it from the supplier in the short term. Curious if we have more information yet? Please contact us.
Contact
What are your contact details?
Once Upon a Gift
Zevenkampse Ring 853
3069 MD Rotterdam
The Netherlands
Please note: not a visitor's address!
Phone: +31 6 57236479
Email address: info@onceaponagift.nl
Once Upon a Gift is part of Picture Yourself Foto & Video:
Chamber of Commerce: 71812997
VAT: NL222058675B01
What are your payment methods?
Ordering is possible from the Netherlands, Belgium, and Germany
At Once Upon a Gift, we want to make it as easy as possible for you to pay for your order. That's why we offer various secure and reliable payment options. Choose the payment method that suits you best.
iDEAL
Pay quickly and securely via iDEAL with your own bank. The payment is processed immediately, so we can start working on your order right away.
iDEAL in 3 instalments – 0% interest
With iDEAL in 3, you can pay for your order in three equal instalments, without interest. This allows you to pay flexibly, while your order is processed immediately.
Klarna
Klarna offers you the option to pay for your order afterwards or in instalments. You receive your products first and pay later at your convenience, according to Klarna's terms and conditions.
Credit card
Pay easily and securely with your credit card. We accept the most commonly used credit cards:
- MAESTRO
- AMEX
- UNIONPAY
All payments are processed securely, so your purchase is always safe.
Bancontact
Pay safely and securely via Bancontact. After reviewing your order, you will be redirected to Bancontact to complete your purchase.
Transfer to our bank account yourself
Prefer to transfer the amount yourself? That's also possible. After placing your order, you will receive our payment details. Once we have received the payment, your order will be processed.
Can we visit your store?
Our webshop is currently only online, and we do not yet have a physical location. Our address is solely a warehouse and return facility.
Would you like more details about our products? We are happy to assist you by phone or email.
Miscellaneous
What is Once Upon a Run
The personalized shopping service from Once Upon a Gift
Do you also dream of that exclusive Disneyland Paris merchandise, but don't have time to drive to the castle yourself? No worries! The team at Once Upon a Gift will jump in the car for you and head to the magic! 🚗✨
With our enchanting Once Upon a Run service, we bring the latest park exclusives directly from Main Street to your doorstep. 🎁
🎢 Why join Once Upon a Run?
- Always up-to-date: We scour all the shops in search of the most beautiful souvenirs, clothing, and collector's items.
- Fair prices: You pay the original park price + only 5% service fees.*
- Live shopping fun: Watch live on our Facebook page as we shop. See something you like? Call us and we'll get it for you!
🛍️ How does it work?
Super simple:
- Follow our adventure: Keep an eye on our Facebook page on shopping days.
- Spot your favorite: We post photos of the nicest items with prices.
- Claim it! Send us a private message with your order.
- Pay & enjoy: After payment via a payment request, we'll take your Disney treasure home.
⏰ Be quick!
Stock in the park is often limited, and limited editions disappear faster than Tinkerbell can fly. ✨
📌 Good to know
- General webshop discounts do not apply to Once Upon a Run.
- For books, CDs, and fragile Arribas artworks, we charge a 20% surcharge.
- Items cannot be exchanged (unless defective).
🚗💫 Ready for the next ride?
Keep an eye on our socials for the next Once Upon a Run!
Waar kan ik de 10% welkomstkorting op gebruiken?
De welkomstkorting is te gebruiken bij elke eerste bestelling. Verder zijn de volgende artikelen uitgesloten:
- Producten van het merk Iron Studios
- Artikelen die al een andere korting bevatten, die hoger zijn dan de welkomstkorting.
