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Frequently asked questions
What is Pre-order?
A pre-order is an order for a new product that is not yet available from the supplier. The item is still being manufactured or has yet to be released. With a pre-order, you are among the first to reserve the product before it is officially available.
An expected delivery date is stated with the item. This date is an estimate from the supplier and may vary; therefore, we do not know exactly when the product will arrive at our facility.
Important to know:
If you order both products that are immediately available and a pre-order in a single order, the entire order will only be shipped once the pre-order has arrived.
Would you prefer it to be handled differently? Please contact us in advance via info@onceuponagift.nl, and we will be happy to assist you.
From which countries can I order?
You can order from the Netherlands, Belgium, and Germany
How do the delivery times work?
The delivery times shown are the expected delivery times at your home. However, things can always go wrong during delivery. We will keep you as well-informed as possible about this.
You will find the delivery indication for every product. If a product is in stock, it is usually shipped within 2 - 3 working days. Otherwise, we specify the delivery date required to order the product from the supplier and deliver it to you.
The delivery time is stated as "Unknown". What does this mean?
An unknown delivery time means that the product is not in stock, and it may not be possible to order it from the supplier in the short term. Curious if we have more information yet? Please contact us.
What are your payment methods?
At Once Upon a Gift, we want to make it as easy as possible for you to pay for your order. That's why we offer various secure and reliable payment options. Choose the payment method that suits you best.
iDEAL
Pay quickly and securely via iDEAL with your own bank. The payment is processed immediately, so we can start working on your order right away.
iDEAL in 3 instalments – 0% interest
With iDEAL in 3, you can pay for your order in three equal instalments, without interest. This allows you to pay flexibly, while your order is processed immediately.
Klarna
Klarna offers you the option to pay for your order afterwards or in instalments. You receive your products first and pay later at your convenience, according to Klarna's terms and conditions.
Credit card
Pay easily and securely with your credit card. We accept the most commonly used credit cards:
- MAESTRO
- AMEX
- UNIONPAY
All payments are processed securely, so your purchase is always safe.
Bancontact
Pay safely and securely via Bancontact. After reviewing your order, you will be redirected to Bancontact to complete your purchase.
Transfer to our bank account yourself
Prefer to transfer the amount yourself? That's also possible. After placing your order, you will receive our payment details. Once we have received the payment, your order will be processed.
What is Once Upon a Run
The personalized shopping service from Once Upon a Gift
Do you also dream of that exclusive Disneyland Paris merchandise, but don't have time to drive to the castle yourself? No worries! The team at Once Upon a Gift will jump in the car for you and head to the magic! 🚗✨
With our enchanting Once Upon a Run service, we bring the latest park exclusives directly from Main Street to your doorstep. 🎁
🎢 Why join Once Upon a Run?
- Always up-to-date: We scour all the shops in search of the most beautiful souvenirs, clothing, and collector's items.
- Fair prices: You pay the original park price + only 5% service fees.*
- Live shopping fun: Watch live on our Facebook page as we shop. See something you like? Call us and we'll get it for you!
🛍️ How does it work?
Super simple:
- Follow our adventure: Keep an eye on our Facebook page on shopping days.
- Spot your favorite: We post photos of the nicest items with prices.
- Claim it! Send us a private message with your order.
- Pay & enjoy: After payment via a payment request, we'll take your Disney treasure home.
⏰ Be quick!
Stock in the park is often limited, and limited editions disappear faster than Tinkerbell can fly. ✨
📌 Good to know
- General webshop discounts do not apply to Once Upon a Run.
- For books, CDs, and fragile Arribas artworks, we charge a 20% surcharge.
- Items cannot be exchanged (unless defective).
🚗💫 Ready for the next ride?
Keep an eye on our socials for the next Once Upon a Run!
What can I use the 10% welcome discount on?
The welcome discount can be used on any first order. Furthermore, the following items are excluded:
- Products from the brand Iron Studios
- Items that already contain another discount, which are higher than the welcome discount.
What is your next event?
Check out our events on our events page
Discover the latest news, upcoming events, and exclusive updates from Once Upon a Gift. Stay informed about new collections, special offers, and special moments.
I would really like to see a product, can I see it at an event?
Certainly! We can often bring the products we have in stock along for you!
For products we do not have in stock, we can still bring them along in 90% of cases if we receive them in stock in time. Please contact us for this.
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